Strategic Collections & Client Relations Specialist

Fox Rothschild; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Fox Rothschild LLP is seeking a Collections/Client Relations Coordinator to manage accounts receivable and drive timely payments. You will contact clients, resolve billing discrepancies, and maintain precise records while collaborating with billing and cash applications teams.

The role requires strong Excel skills, attention to detail, and professional client communication. Minimum five years in collections within a law firm or professional services is preferred.

Qualifications

• Associate’s Degree or equivalent work experience required. Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.
• Minimum five (5) years of collections experience in a law firm (preferred) or other professional services organization.

Responsibilities

• Monitor and manage the accounts receivable portfolio to ensure timely collection of payments.
• Contact customers via phone, email, and written correspondence regarding overdue accounts.
• Investigate and resolve discrepancies related to billing and payments.
• Maintain accurate and up-to-date customer records and collection notes.
• Collaborate with the billing team to ensure invoices are issued correctly and on time.
• Partner with the Cash Application team to ensure accurate posting of payments and resolution of unapplied or misapplied funds.
• Prepare and distribute aging reports and collection status updates to management.
• Escalate unresolved or high-risk accounts to Finance leadership with clear documentation and recommendations.
• Respond to customer inquiries and provide excellent service while maintaining firm collection practices.
• Engage with internal and external stakeholders to ensure adherence to payment terms and company policies.

Skills

AR collections

Excel proficiency

Communication

Attention to detail

Multitasking

Education

Associate’s Degree or equivalent

Bachelor’s degree in Finance/Accounting/Business Administration

Tools

3E

ARCS 3G

Job description

Fox Rothschild LLP is seeking a Collections/Client Relations Coordinator to manage accounts receivable and drive timely payments. You will contact clients, resolve billing discrepancies, and maintain precise records while collaborating with billing and cash applications teams.

The role requires strong Excel skills, attention to detail, and professional client communication. Minimum five years in collections within a law firm or professional services is preferred.