Senior Collections & Client Relations Specialist

Fox Rothschild; Center Square (PA); On-site; USD 50,000 - 75,000; Full time

Job summary

Fox Rothschild LLP is seeking a Collections/Client Relations Coordinator to manage accounts receivable, communicate with clients, and resolve billing issues. The role involves collaborating with billing and cash applications teams to ensure accurate invoicing and timely payments while maintaining professional client relations.

Ideal candidate has at least five years of collections experience in a law firm or professional services, strong Excel skills, and a commitment to confidentiality and

Qualifications

• Associate’s Degree or equivalent required.
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.

Responsibilities

• Monitor and manage accounts receivable to ensure timely payments.
• Contact customers via phone, email, and written correspondence regarding overdue accounts.
• Investigate and resolve discrepancies related to billing and payments.
• Maintain accurate and up-to-date customer records and collection notes.
• Collaborate with billing to ensure invoices are issued correctly and on time.
• Work with Cash Application to ensure accurate posting of payments.
• Prepare and distribute aging reports and collection status updates to management.
• Escalate unresolved or high-risk accounts to Finance leadership with documentation.

Skills

Attention to detail

MS Excel

Pivot tables

Communication skills

Customer service

Education

Associate’s Degree or equivalent

Bachelor’s degree preferred

Tools

3E/ARCS 3G

Job description

Fox Rothschild LLP is seeking a Collections/Client Relations Coordinator to manage accounts receivable, communicate with clients, and resolve billing issues. The role involves collaborating with billing and cash applications teams to ensure accurate invoicing and timely payments while maintaining professional client relations.

Ideal candidate has at least five years of collections experience in a law firm or professional services, strong Excel skills, and a commitment to confidentiality and