Strategic Collections & Client Relations Specialist

Fox Rothschild; Charlotte (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

Fox Rothschild LLP in Charlotte, NC, seeks a Collections/Client Relations Coordinator to manage and execute the collection of outstanding accounts receivable, ensuring timely payments and accurate records. You will collaborate with billing and cash application teams, escalate high‑risk accounts to Finance, and maintain professional, client‑facing communication while upholding firm collection practices.

Requires an Associate’s degree (Bachelor’s preferred) and five years’ collections experience

Qualifications

• Associate’s degree or equivalent required.
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.
• Minimum five (5) years of collections experience in a law firm or professional services organization.

Responsibilities

• Monitor and manage the accounts receivable portfolio to ensure timely collection of payments.
• Contact customers regarding overdue accounts via phone, email, and written correspondence.
• Investigate and resolve discrepancies related to billing and payments.
• Maintain accurate and up-to-date customer records and collection notes.
• Collaborate with the billing team to ensure invoices are issued correctly and on time.
• Partner with the Cash Application team to ensure accurate posting of payments.
• Prepare and distribute aging reports and collection status updates to management.
• Escalate unresolved or high-risk accounts to Finance leadership with documentation and recommendations.
• Respond to customer inquiries and provide excellent service while maintaining firm collection practices.
• Engage with internal and external stakeholders to ensure adherence to payment terms and company policies.

Skills

Strong mathematical skills

Attention to detail

Organizational skills

Ability to multi-task

Professional communication

Customer service

Independence

Education

Associate’s degree or equivalent

Bachelor’s degree in Finance/Accounting/Business Administration or related field (preferred)

Tools

Microsoft Excel

Job description

Fox Rothschild LLP in Charlotte, NC, seeks a Collections/Client Relations Coordinator to manage and execute the collection of outstanding accounts receivable, ensuring timely payments and accurate records. You will collaborate with billing and cash application teams, escalate high‑risk accounts to Finance, and maintain professional, client‑facing communication while upholding firm collection practices.

Requires an Associate’s degree (Bachelor’s preferred) and five years’ collections experience