Senior Collections & Client Relations Specialist

Fox Rothschild; Greensboro (NC); On-site; USD 55,000 - 70,000; Full time

Job summary

Fox Rothschild LLP in Greensboro, NC seeks a Collections/Client Relations Coordinator to manage accounts receivable, ensuring timely payments and accurate records.

You will collaborate with billing and Cash Application teams, handle customer inquiries, and escalate high-risk accounts with clear documentation.

Candidates should have an associate degree or higher and at least five years of collections experience in professional services.

Qualifications

• Associate’s Degree or equivalent required; Bachelor’s preferred.
• Minimum five years of collections experience in a law firm preferred.
• 3E and ARCS 3G experience a plus.
• Strong mathematical skills, attention to detail; high level of accuracy a must.
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis tools.

Responsibilities

• Monitor and manage the accounts receivable portfolio to ensure timely collection of payments.
• Contact customers via phone, email, and written correspondence regarding overdue accounts.
• Investigate and resolve discrepancies related to billing and payments.
• Maintain accurate and up-to-date customer records and collection notes.
• Collaborate with the billing team to ensure invoices are issued correctly and on time.
• Partner closely with the Cash Application team to ensure accurate posting of payments and resolution of unapplied or misapplied funds.
• Prepare and distribute aging reports and collection status updates to management.
• Escalate unresolved or high-risk accounts to Finance leadership with clear documentation and recommendations.
• Respond to customer inquiries and provide excellent service while maintaining firm collection practices.
• Engage with internal and external stakeholders, including Partners and client teams, to ensure adherence to payment terms and company policies, and address any requests for exceptions with appropriate scrutiny and escalation when necessary.

Skills

Strong mathematical skills

Attention to detail

Organizational skills

Multi-tasking

Professional communication

Integrity & confidentiality

Education

Associate’s Degree or equivalent

Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred

Tools

Microsoft Excel

Pivot tables

VLOOKUP

Data analysis tools

Job description

Fox Rothschild LLP in Greensboro, NC seeks a Collections/Client Relations Coordinator to manage accounts receivable, ensuring timely payments and accurate records.

You will collaborate with billing and Cash Application teams, handle customer inquiries, and escalate high-risk accounts with clear documentation.

Candidates should have an associate degree or higher and at least five years of collections experience in professional services.