Enterprise TAM: AI Solutions & Cloud Enablement Leader

Amazon Web Services (AWS); Bellevue (WA); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

Sign-on payments

Restricted stock units (RSUs)

Health insurance

401(k) matching

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) to lead enterprise support engagements for software industry customers.

You will define support strategy, provide expert guidance on AWS services, and manage launches and ongoing operations across the cloud adoption lifecycle. You will engage with customers to deliver proactive advice, operate reviews, and planning for incidents, outages, and migrations while collaborating with AWS engineers to resolve issues and drive

Qualifications

• 5+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting in a distributed systems environment.
• Experience in two or more of: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.

Responsibilities

• Act as a single point of contact to Enterprise Accounts.
• Understand customer outcomes and business goals.
• Make AWS service improvement recommendations aligned with customer strategy and architecture.
• Evaluate, analyze and present periodic reviews of operational performance to customers.
• Provide detailed reviews of service disruptions, metrics, and prelaunch planning.
• Champion and advocate for customer requirements within AWS (e.g. feature requests).
• Participate in customer meetings onsite or via phone.
• Leverage customer resolution tools to accelerate issue resolution.
• Share knowledge and innovate with leading technologists globally.
• Work with AWS engineers to resolve customer issues promptly.
• Plan and execute business-critical events including product launches, migrations, and modernizations.

Skills

Technical engineering

Troubleshooting

Distributed systems

Compute / Storage / Networking

Communication

Education

MBA or Bachelor's degree or above

Job description

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) to lead enterprise support engagements for software industry customers.

You will define support strategy, provide expert guidance on AWS services, and manage launches and ongoing operations across the cloud adoption lifecycle. You will engage with customers to deliver proactive advice, operate reviews, and planning for incidents, outages, and migrations while collaborating with AWS engineers to resolve issues and drive