Strategic Cloud Solutions Consultant

OpenText; Dallas (TX); On-site; USD 108,000 - 163,000; Full time

Job summary

OpenText, the information company, is seeking a Senior Technical Success professional in Texas to own the technical success journey across the OpenText Cloud lifecycle for strategic customers. You will serve as a trusted advisor and primary liaison into OpenText, guiding customers toward successful outcomes and greater value realization.

You will translate customer understanding into a clear success plan, lead technical governance, coordinate stakeholders, and drive platform health.

Qualifications

• Minimum 5–7 years in technical consulting or technical account management.
• Experience guiding customers through cloud lifecycle events.
• Strong knowledge of Windows/UNIX, databases, and web servers.
• Familiarity with ITIL-based service management.
• Excellent communication with technical and executive stakeholders.

Responsibilities

• Own the technical success journey for strategic cloud customers.
• Develop and execute a customer-specific technical success plan.
• Lead technical governance and coordinate cross-functional teams.
• Identify risks early and coordinate mitigation with customers and OpenText teams.
• Provide leadership during critical incidents and escalations.
• Translate RCA findings into preventive actions.

Skills

Technical leadership

Customer relationships

Cross-functional collaboration

Strategic thinking

Cloud lifecycle management

Job description

OpenText, the information company, is seeking a Senior Technical Success professional in Texas to own the technical success journey across the OpenText Cloud lifecycle for strategic customers. You will serve as a trusted advisor and primary liaison into OpenText, guiding customers toward successful outcomes and greater value realization.

You will translate customer understanding into a clear success plan, lead technical governance, coordinate stakeholders, and drive platform health.