Senior Cloud Managed Services & Customer Success Lead

OpenText; Dallas (TX); On-site; USD 101,000 - 152,000; Full time

Job summary

OpenText in Dallas seeks an experienced Customer Success Manager to own Cloud Managed Services accounts, ensuring operational health, customer satisfaction, and maximum value of the OpenText Cloud Managed Services investment.

You will manage weekly status calls, strategic planning, and escalation handling, collaborating with cross-functional teams to exceed expectations and deliver measurable outcomes.

Qualifications

• 5-10+ years in customer ownership roles (customer success, consulting, sales, account management) in tech/SaaS environments.
• Strong client focus and ability to interact with senior decision-makers.
• Willingness to travel up to 15% and work overtime as needed.

Responsibilities

• Own assigned Cloud Managed Services accounts and serve as trusted advisor.
• Lead weekly status calls, monthly SLA reporting, site visits, and business reviews.
• Provide regular reports with timelines, milestones, risks, issues, and decisions to customers and management.
• Develop Customer Success Plans and governance models to track outcomes and value.

Skills

Customer ownership

Relationship building

Executive-level communication

Travel readiness

Education

Bachelor's degree

Job description

OpenText in Dallas seeks an experienced Customer Success Manager to own Cloud Managed Services accounts, ensuring operational health, customer satisfaction, and maximum value of the OpenText Cloud Managed Services investment.

You will manage weekly status calls, strategic planning, and escalation handling, collaborating with cross-functional teams to exceed expectations and deliver measurable outcomes.