Senior Enterprise SaaS Client Success Manager

OpenText; Alpharetta (GA); On-site; USD 110,000 - 140,000; Full time

Job summary

OpenText is seeking a Principal Client Success Manager (SaaS) to lead a portfolio of strategic enterprise clients from Alpharetta and other US offices. You will guide onboarding, adoption, renewal, and expansion, acting as a trusted advisor to executives and line-of-business leaders.

The role emphasizes strong relationships, executive reviews, and cross-functional collaboration with Sales, Professional Services, Support, and Product teams to drive measurable outcomes and retention.

Qualifications

• 5+ years in Client Success or similar customer-facing role.
• Experience with cloud SaaS platforms and digital transformation.
• Proven ability to manage strategic enterprise or Fortune 1000 accounts.

Responsibilities

• Lead onboarding, adoption, renewal and expansion for enterprise clients.
• Collaborate with Sales, Professional Services, Support and Product teams.
• Conduct Executive Business Reviews focused on measurable outcomes.

Skills

Client Success

Account Management

SaaS

Stakeholder mgmt

Education

Bachelor's degree or equivalent

Tools

Gainsight

Salesforce

Pendo

ClientSuccess

Job description

OpenText is seeking a Principal Client Success Manager (SaaS) to lead a portfolio of strategic enterprise clients from Alpharetta and other US offices. You will guide onboarding, adoption, renewal, and expansion, acting as a trusted advisor to executives and line-of-business leaders.

The role emphasizes strong relationships, executive reviews, and cross-functional collaboration with Sales, Professional Services, Support, and Product teams to drive measurable outcomes and retention.