Senior Enterprise Cloud Renewal & Success Lead

OpenText; Broomfield (CO); On-site; USD 108,000 - 162,000; Full time

Benefits offered by this job

Bonus or commissions

Job summary

OpenText is seeking an experienced Customer Manager to guide strategic enterprise customers through their cloud journey, from post-sales adoption to renewal. You will own renewal strategies, build executive relationships, and ensure measurable business value from OpenText solutions.

You will manage a portfolio of enterprise cloud customers, drive renewal success, and collaborate with global teams to align offerings with client priorities.

Qualifications

• 8+ years of experience in customer success, consulting, sales, or account management with enterprise clients.
• Renewal management, business planning, strategic program management and enterprise transformation experience.
• Familiarity with AppSec, Identity Management and data security concepts.
• Strong C-level engagement, negotiation and influencing skills.
• Bachelor's degree; MBA is a plus.
• Very good written/verbal English and cross-functional collaboration
• Salesforce and customer success tools familiarity; Challenger/MEDDIC training is a plus.

Responsibilities

• Guide strategic enterprise customers through cloud adoption and renewal lifecycle.
• Build trusted relationships across customer organizations and advocate internally.
• Develop and execute renewal plans to drive retention and growth.
• Lead governance forums, success plan reviews and quarterly business reviews.
• Coordinate with global OpenText teams to align solutions with customer priorities.

Skills

8+ years enterprise experience

Renewal management

Business planning

Strategic program management

Large-scale enterprise transformation

AppSec

Identity management

Data security

C-level engagement

Negotiation

Influencing

Written and verbal English

Cross-functional collaboration

Education

Bachelor's degree

MBA (asset)

Tools

Salesforce

Job description

OpenText is seeking an experienced Customer Manager to guide strategic enterprise customers through their cloud journey, from post-sales adoption to renewal. You will own renewal strategies, build executive relationships, and ensure measurable business value from OpenText solutions.

You will manage a portfolio of enterprise cloud customers, drive renewal success, and collaborate with global teams to align offerings with client priorities.