Strategic Cloud Adoption Lead

Amazon Web Services (AWS); San Francisco (CA); On-site; USD 177,000 - 239,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Sr. Customer Solutions Manager to join our global Strategic Industries team in the United States.

You will guide AWS customers along multi-year cloud journeys, ensuring collaboration across Sales, Support, Solutions Architecture, and Professional Services to deliver measurable outcomes. The role emphasizes enterprise cloud transformations, governance, education plans, migrations, and ongoing optimization.

Qualifications

• Experience leading in a customer-facing role in the technology industry or equivalent.
• Experience conversing with senior customer stakeholders including Directors and VPs of procurement, CPOs, VP’s supply chain, and CIOs.
• 7+ years of cloud architecture and solution implementation experience, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field.
• Bachelor's degree in computer science or equivalent, or 4+ years of technical work experience.

Responsibilities

• Accelerating AWS Adoption through Delivery and Execution.
• Identify & Align on Strategic Opportunities: CSMs work with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities.
• Customer Enablement, you will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
• Implement governance structures to effectively govern both our partnership with the customer, and the customer’s adoption of AWS.

Job description

Amazon Web Services, Inc. is seeking a Sr. Customer Solutions Manager to join our global Strategic Industries team in the United States.

You will guide AWS customers along multi-year cloud journeys, ensuring collaboration across Sales, Support, Solutions Architecture, and Professional Services to deliver measurable outcomes. The role emphasizes enterprise cloud transformations, governance, education plans, migrations, and ongoing optimization.