Senior Cloud Solutions & Adoption Leader

Amazon Web Services (AWS); San Francisco (CA); On-site; USD 177,000 - 239,000; Full time

Job summary

Amazon Web Services, Inc. in the United States is seeking a Sr. Customer Solutions Manager to guide enterprise customers on multi-year cloud journeys, aligning AWS teams to deliver outcomes.

You will partner with customer executives and cross-functional AWS teams to drive migrations, governance, education plans, and measurable business value, while evangelizing AWS services and ensuring successful adoption at scale.

Travel 15-30% to engage with customers across accounts.

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Responsibilities

• Establish a deep understanding of the customer’s business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time.
• Identify and align on strategic opportunities: large-scale migrations, GenAI, data and analytics, digital innovation, high performance computing, product innovation, and business agility.
• Serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
• Implement governance structures to effectively govern both our partnership with the customer, and the customer’s adoption of AWS.

Skills

Leadership

Program management

Customer-facing

Cross-functional collaboration

Education

Bachelor's degree in science, technology, engineering, math, business or equivalent

Job description

Amazon Web Services, Inc. in the United States is seeking a Sr. Customer Solutions Manager to guide enterprise customers on multi-year cloud journeys, aligning AWS teams to deliver outcomes.

You will partner with customer executives and cross-functional AWS teams to drive migrations, governance, education plans, and measurable business value, while evangelizing AWS services and ensuring successful adoption at scale.

Travel 15-30% to engage with customers across accounts.