Remote SaaS Customer Success Lead – Onboarding & Growth

TITAN; United States; Remote; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible remote work

Competitive compensation package

Professional growth opportunities

Job summary

A fast-growing SaaS startup is seeking a Customer Success Manager to manage client onboarding and retention. The ideal candidate will have 2-4 years of experience in a similar role, with a strong emphasis on communication skills and problem-solving abilities. You will lead discovery meetings, analyze customer data, and identify upsell opportunities. Join a dynamic team that offers flexibility for remote work and a competitive compensation package.

Qualifications

• 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company.
• Excellent verbal and written communication skills with strong customer-facing abilities.
• Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
• Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs.
• Fluent in English; additional languages are a plus.
• Ability to work remotely across the PST and EST time zones.

Responsibilities

• Serve as the primary contact for assigned customers for onboarding and adoption.
• Lead discovery meetings with customers to maximize product value.
• Build strong relationships with stakeholders for engagement and success.
• Identify upsell and expansion opportunities aligned with customer needs.
• Analyze customer usage data for retention strategies.
• Conduct regular business reviews to drive customer satisfaction.

Skills

Customer Success Management

Communication Skills

Problem Solving

Technical Expertise

SaaS Experience

Upselling/Cross-selling

Education

Bachelor’s degree in Computer Science, Industrial Engineering, Business

Tools

Salesforce

Job description

A fast-growing SaaS startup is seeking a Customer Success Manager to manage client onboarding and retention. The ideal candidate will have 2-4 years of experience in a similar role, with a strong emphasis on communication skills and problem-solving abilities. You will lead discovery meetings, analyze customer data, and identify upsell opportunities. Join a dynamic team that offers flexibility for remote work and a competitive compensation package.