Growth-Focused Client Success Manager

Cleverbridge; Illinois; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work options

Health & well-being programs

Learning & development budget

Employee support programs

Referral bonuses

Job summary

A growing global software company in Illinois is looking for a Client Success Manager to drive client satisfaction and retention. The ideal candidate will have over 2 years in customer success or account management, strong analytical skills, and experience with Salesforce. Responsibilities include maintaining client success plans, analyzing performance metrics, and liaising with internal teams. Benefits include hybrid work options, professional development programs, and health benefits.

Qualifications

• 2+ years of experience in customer success, account management, or client-facing consulting.
• Proven ability to manage client relationships and achieve measurable outcomes.
• Strong analytical skills with the ability to interpret performance data.

Responsibilities

• Own a portfolio of clients with accountability for retention and growth.
• Build success plans tied to business goals and measurable outcomes.
• Analyze e-commerce performance and deliver business reviews.

Skills

Customer success management

Account management

Analytical skills

Project management

Salesforce proficiency

Tools

Salesforce

Power-BI

Job description

A growing global software company in Illinois is looking for a Client Success Manager to drive client satisfaction and retention. The ideal candidate will have over 2 years in customer success or account management, strong analytical skills, and experience with Salesforce. Responsibilities include maintaining client success plans, analyzing performance metrics, and liaising with internal teams. Benefits include hybrid work options, professional development programs, and health benefits.