Strategic Client Success Manager for Growth & Onboarding

Paramify; Lehi (UT); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and equity options

100% company-paid health, dental, and vision coverage

Professional development opportunities

Flexible work schedule

Job summary

A dynamic SaaS company in Lehi, UT seeks a Client Success Manager who excels in customer relationship building and lifecycle management. This role requires 3+ years in customer success or account management, with a focus on driving renewals and satisfaction. You'll oversee the entire customer journey, from onboarding to ongoing support while actively advocating for client needs. Benefits include a competitive salary, comprehensive health coverage, and hybrid work options. Join us to make a significant impact in clients' success and grow your career!

Qualifications

• 3+ years in Customer Success or Account Management at a SaaS company.
• Track record of managing client satisfaction and renewals.
• Familiarity with onboarding frameworks and customer lifecycle.

Responsibilities

• Own the customer journey, driving onboarding and success planning.
• Build relationships and develop success plans aligned to goals.
• Monitor customer health through analytics and feedback.

Skills

Customer Success expertise

Account Management

Excellent communication

Problem-solving

Project management

Tools

HubSpot

Zendesk

Slack

JIRA

Job description

A dynamic SaaS company in Lehi, UT seeks a Client Success Manager who excels in customer relationship building and lifecycle management. This role requires 3+ years in customer success or account management, with a focus on driving renewals and satisfaction. You'll oversee the entire customer journey, from onboarding to ongoing support while actively advocating for client needs. Benefits include a competitive salary, comprehensive health coverage, and hybrid work options. Join us to make a significant impact in clients' success and grow your career!