SaaS Client Success & Growth Lead

Ethico; Charlotte (NC); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Company paid medical, dental, and vision insurance

401(k) with company match up to 4%

Paid Time Off (PTO)

Annual profit sharing bonus

Paid maternity/paternity leave

Job summary

A progressive SaaS company is seeking a Client Success Manager to enhance client onboarding and engagement. This role involves driving client relationships post-implementation and identifying upsell opportunities. Candidates should have over 2 years of experience in Client Success within a SaaS environment, strong communication skills, and a client-first mindset. This position allows for a hybrid work model based in Charlotte, NC, and offers competitive pay with additional benefits.

Qualifications

• Proven track record in managing client accounts and driving sales.
• Strong relationship-building skills with a focus on client needs.
• Experience leading product demonstrations and contract negotiations.

Responsibilities

• Cultivate client relationships post-implementation for ongoing success.
• Conduct strategic check-ins and manage upsell opportunities.
• Monitor client engagement metrics to mitigate churn risks.

Skills

Client-facing sales knowledge

Problem-solving

Communication skills

CRM tools experience

Data analysis

Education

2+ years in Client Success, Account Management, or Sales in a SaaS environment

Tools

HubSpot

Excel

Google Sheets

Job description

A progressive SaaS company is seeking a Client Success Manager to enhance client onboarding and engagement. This role involves driving client relationships post-implementation and identifying upsell opportunities. Candidates should have over 2 years of experience in Client Success within a SaaS environment, strong communication skills, and a client-first mindset. This position allows for a hybrid work model based in Charlotte, NC, and offers competitive pay with additional benefits.