Remote Client Success Lead: ROI & Growth

JotForm Inc; United States; Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Variable compensation

Flexible work schedule

Job summary

A dynamic tech company is seeking a Client Success Manager to cultivate strong relationships and ensure clients fully benefit from our programs. The ideal candidate will have over 5 years of experience in customer success management and excel in B2B environments. Responsibilities include nurturing client relationships, delivering insights on ROI, and maintaining product knowledge. This is a remote role with travel to client locations as necessary, offering a base salary with variable compensation exceeding $90k yearly.

Qualifications

• 5+ years of experience in customer success management or equivalent role.
• Proven proficiency in customer retention and growth in a B2B environment.
• Exceptional communication, accountability, leadership, teamwork, & cross-group collaboration abilities.

Responsibilities

• Cultivate and nurture long-term relationships with clients.
• Ensure clients understand the ROI/value delivered.
• Meet with clients both virtually and in person.

Skills

Customer retention

Communication skills

Leadership

Cross-group collaboration

Education

5+ years in customer success management

Tools

Facebook Ads

YouTube Analytics

Funnel Building Software

Job description

A dynamic tech company is seeking a Client Success Manager to cultivate strong relationships and ensure clients fully benefit from our programs. The ideal candidate will have over 5 years of experience in customer success management and excel in B2B environments. Responsibilities include nurturing client relationships, delivering insights on ROI, and maintaining product knowledge. This is a remote role with travel to client locations as necessary, offering a base salary with variable compensation exceeding $90k yearly.