Strategic Client Success Manager — Remote

Overseas; Ohio; Remote; USD 78,000 - 123,000; Full time

Benefits offered by this job

Paid Time Off

Holidays observance

100% remote setup

US business hours availability

Job summary

Hire Overseas seeks an Internal Customer Success Manager to own existing client relationships after the sale, coordinating placements, vetting candidates, and ensuring strong client outcomes across onboarding to renewal.

This 100% remote role requires US business hours and collaboration with the founders in a fast-growing offshore staffing platform that relies on referrals and repeat business.

Qualifications

• High critical thinking with the ability to form a clear view and apply it to problem-solving.
• Full ownership mindset; own client outcomes until resolved.
• Relevant experience in customer success, account management, staffing, or recruiting.
• Clear, real, personal written communication; genuine messages beat generic ones.
• Responsive by nature with ability to keep clients prioritized without desk-bound constraints.
• Comfortable growing into a role without a playbook; the job will expand with you.

Responsibilities

• Be the primary post-sale point of contact for existing clients.
• Join kickoff, check-in, and escalation calls and own the relationship through engagement.
• Run regular check-ins and spot problems before the client does.
• Address issues proactively and ensure timely responses to client messages.
• Evaluate top candidates for placement and coordinate interviews.

Skills

Critical thinking

Ownership mindset

Customer success

Account management

Staffing

Recruiting

Written communication

Responsiveness

Growth mindset

Job description

Hire Overseas seeks an Internal Customer Success Manager to own existing client relationships after the sale, coordinating placements, vetting candidates, and ensuring strong client outcomes across onboarding to renewal.

This 100% remote role requires US business hours and collaboration with the founders in a fast-growing offshore staffing platform that relies on referrals and repeat business.