Remote Client Success Manager (Growth & Retention)

Overseas

Texas

Remote

USD 58,000 - 89,000

Full time

5 days ago

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Benefits offered by this job

Paid Time Off

Holidays

Remote work (100% remote setup)

US business hours availability

Job summary

Hire Overseas seeks an Internal Customer Success Manager to own existing client relationships after the sale and coordinate placements with offshore staffing partners. You will drive check-ins, vet and present candidates, and ensure a high standard of service to turn clients into rehires and referrals.

Your role emphasizes ownership, proactive communication, and rapid issue resolution, with availability during US business hours and a 100% remote setup.

Qualifications

Experience in customer success, account management, staffing, or recruiting.
Clear, real, personal written communication; a genuine message beats a polished generic one every time.
Responsive by nature with the ability to keep clients feeling prioritized without being chained to a desk.
High ownership mindset; own client outcomes and drive resolution when issues arise.

Responsibilities

Be the primary post-sale contact for existing clients and own the relationship through every stage of engagement.
Evaluate and present top candidates, coordinate interviews, handle feedback, and close placements; ensure candidate quality for clients.
Spot opportunities for repeat business, collect reviews, and drive referrals to grow and retain clients.

Skills

Customer success

Account management

Staffing

Recruiting

Written communication

Problem solving

Job description

Your role emphasizes ownership, proactive communication, and rapid issue resolution, with availability during US business hours and a 100% remote setup.

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