Remote Client Success Lead - Ownership & Growth

Overseas; Massachusetts; Remote; USD 67,000 - 100,000; Full time

Benefits offered by this job

USD paid bi-monthly

Paid time off

Holidays

Job summary

Hire Overseas is seeking an Internal Customer Success Manager to own existing client relationships, post-sale. You will manage check-ins, vet and present candidates, coordinate placements, and drive client satisfaction to foster repeat business and referrals.

You will work in a fast-growing, founder-led environment with high ownership, and 100% remote flexibility while aligning with US business hours to support our offshore staffing model.

Qualifications

• Relevant experience in customer success, account management, staffing, or recruiting.
• Clear, real, personal written communication; a genuine message beats a polished generic one every time.
• Responsive by nature with the ability to keep clients feeling prioritized without being chained to a desk.
• Comfortable growing into a role without a playbook being handed to you; the job will get bigger and you want it to.

Responsibilities

• Be the primary point of contact for existing clients after the sale.
• Join kickoff, check-in, and escalation calls and own the client relationship through every stage of the engagement.
• Run regular check-ins across every active account and spot problems with a placed contractor before the client does.
• Fix issues when they arise without waiting to be told and without letting things drop.
• If a client messages at 9pm, you reply; responsiveness is a baseline, not a stretch.

Skills

Critical thinking

Ownership mindset

Customer success

Account management

Staffing

Recruiting

Job description

Hire Overseas is seeking an Internal Customer Success Manager to own existing client relationships, post-sale. You will manage check-ins, vet and present candidates, coordinate placements, and drive client satisfaction to foster repeat business and referrals.

You will work in a fast-growing, founder-led environment with high ownership, and 100% remote flexibility while aligning with US business hours to support our offshore staffing model.