Strategic Client Success Manager — EdTech Growth

Cengage Group; Atlanta (GA); Remote; USD 60,000 - 73,000; Full time

Job summary

Cengage Group is seeking a results-driven account executive to manage assigned accounts, build relationships with executives, and drive strategic growth through consultative planning. You will coordinate with technical teams, monitor usage metrics, and ensure ongoing product adoption across renewals and expansions.

Candidates should excel in multi-tasking, communication, and negotiation, with a proactive, integrity-driven approach.

Qualifications

• Ability to build rapport through phone, email, and video.
• Demonstrated ability to communicate, present, and influence credibly and effectively.
• Proven ability to manage multiple projects with attention to detail.
• Excellent listening and negotiation skills; critical thinking and problem-solving.
• Confident self-starter, highly motivated in a high-performance setting.
• Natural relationship builder with integrity and maturity.
• Ability to prioritize among competing tasks.

Responsibilities

• Handle assigned accounts to perform at or above quota.
• Build relationships with new customers including executives and management.
• Develop strategy and plan to achieve customer objectives from a consultative approach.
• Coordinate with technical support for complex questions.
• Monitor usage, adoption, and customer health metrics.
• Collaborate with clients to ensure successful product integration and renewals.
• Conduct scheduled business appraisals to boost product uptake.
• Maintain administration of accounts and stay current on product knowledge.
• Manage pipeline to meet forecast objectives and track activities in Salesforce.com and Gainsight.

Skills

Rapport building

Communication

multitasking

Negotiation

Active listening

Proactive / self-starter

Relationship building

Task prioritization

Job description

Cengage Group is seeking a results-driven account executive to manage assigned accounts, build relationships with executives, and drive strategic growth through consultative planning. You will coordinate with technical teams, monitor usage metrics, and ensure ongoing product adoption across renewals and expansions.

Candidates should excel in multi-tasking, communication, and negotiation, with a proactive, integrity-driven approach.