Strategic Client Success Manager: Growth & Renewals

Cengage Group; Chicago (IL); Remote; USD 60,000 - 73,000; Full time

Job summary

Cengage Group in the United States is seeking an account-focused sales professional to manage assigned accounts, drive quota, and cultivate executive relationships. You will develop consultative strategies, coordinate with technical support, and monitor usage to maximize renewal and expansion.

You will track pipeline in Salesforce and Gainsight, stay current on product knowledge, and contribute to Infosec product adoption.

Qualifications

• Ability to build rapport through phone, email and video calls.
• Clear, credible communication and influencing skills.
• Proven ability to manage multiple projects with attention to detail.
• Strong listening and negotiation capabilities; problem-solving mindset.
• Self-motivated, high-energy individual who excels in a high-performance setting.

Responsibilities

• Handle the assigned accounts to consistently perform at or above quota.
• Build relationships with new customers, including management and executive collaborators, and understand their objectives.
• Develop a strategy and plan for achieving customer objectives from a consultative approach.
• Coordinate with technical support for technically complex questions.
• Monitor customer usage, adoption, and customer health metrics.
• Collaborate with clients to ensure successful integration of Infosec’s products and enhance added benefits over the duration of the subscription.
• Undertake scheduled business appraisals with customers to verify delight and boost product uptake.
• Maintain outstanding administration of accounts.
• Stay current on company and industry product knowledge.
• Responsible for client renewals and incremental growth through cross-sell and upgrades.
• Manage pipeline to deliver results against monthly/quarterly/yearly forecasts and track activities in Salesforce.com and Gainsight.
• Represent the Cengage Credo in all customer interactions.

Skills

Rapport building

Communication

Multi-tasking

Negotiation

Self-starter

Integrity

Prioritization

Tools

Salesforce

Gainsight

Job description

Cengage Group in the United States is seeking an account-focused sales professional to manage assigned accounts, drive quota, and cultivate executive relationships. You will develop consultative strategies, coordinate with technical support, and monitor usage to maximize renewal and expansion.

You will track pipeline in Salesforce and Gainsight, stay current on product knowledge, and contribute to Infosec product adoption.