Strategic Client Success Manager | Renewals & Growth

Cengage Group; Houston (TX); Remote; USD 60,000 - 73,000; Full time

Job summary

Cengage Group is seeking a results-driven sales professional in the United States to manage assigned accounts, build executive relationships, and drive renewals and growth through cross-sell and add-ons. You will develop strategies to achieve customer objectives and coordinate with technical support for complex questions.

You will monitor usage, adoption, and health metrics, ensuring successful product integrations and delight across the customer journey.

Qualifications

• Ability to build rapport through phone, email, and video.
• Demonstrated ability to communicate, present, and influence credibly and effectively.
• Proven ability to manage multiple projects with attention to detail and prioritization.
• Excellent listening and negotiation skills; critical thinking and problem-solving.
• Confident self-starter in a high-performance environment.
• Natural relationship builder with integrity and reliability.
• Ability to prioritize among competing tasks.

Responsibilities

• Handle the assigned accounts to consistently perform at or above quota.
• Build relationships with new customers, including management and executive collaborators, and understand their objectives.
• Develop a strategy and plan for achieving customer objectives from a consultative approach.
• Coordinate with technical support for technically complex questions.
• Monitor customer usage, adoption, and customer health metrics.
• Collaborate with clients to ensure continued integration of Infosec’s products and enhance benefits over the subscription.
• Conduct scheduled business appraisals with customers to verify delight, address obstacles, and boost product uptake.
• Maintain outstanding administration of accounts.
• Stay current on product knowledge.
• Responsible for renewals and growth through cross-sell/add-ons/upgrades.
• Manage pipeline to meet monthly/quarterly/yearly forecasts and track sales in Salesforce.com and Gainsight.
• Embody the Cengage Credo and support Infosec goals.
• Perform other duties as needed to achieve goals.

Skills

Rapport building

Communication

Multi-project management

Negotiation

Self-starter

Relationship building

Task prioritization

Tools

Salesforce.com

Gainsight

Job description

Cengage Group is seeking a results-driven sales professional in the United States to manage assigned accounts, build executive relationships, and drive renewals and growth through cross-sell and add-ons. You will develop strategies to achieve customer objectives and coordinate with technical support for complex questions.

You will monitor usage, adoption, and health metrics, ensuring successful product integrations and delight across the customer journey.