Strategic Client Success Manager - Drive Adoption & Value

Dun & Bradstreet, Inc.; Austin (TX); Presencial; USD 78 000 - 132 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous paid time off

Parental leave (up to 16 weeks)

Sick time

Education assistance

Volunteer days

401k with company matching

Health & wellness benefits

Medical, dental & vision insurance

Resumo da oferta

Dun & Bradstreet, Inc. is seeking a Client Success Manager toown assigned client relationships and ensure value realization from D&B solutions.

You will act as a trusted advisor within the Sales Channel, driving adoption, customer health visibility and renewal readiness while coordinating with Sales, Product, Data and Technical teams. Responsibilities include executing client success playbooks, maintaining relationships, and contributing to risk mitigation and value plans.

Qualificações

• Minimum of five years of experience working in client support, client success, customer success, relationship management or a comparable post‑sales customer‑facing role.
• Experience with data, analytics, software, or digital workflows is a plus.
• Solid customer success or account servicing experience with ability to drive adoption, value realization, customer health visibility and renewal-readiness.

Responsabilidades

• Be accountable for the assigned client’s overall success with Dun & Bradstreet, including driving adoption and value realization activities, client satisfaction, customer health visibility, maturity support and renewals.
• Monitor and capture customer health indicators, adoption activity, risk indicators, and growth signals for sharing with Sales and leadership.
• Coordinate relevant stakeholders across Sales, Product, Data, Tech, Delivery, Finance and Legal to support client outcomes.
• Maintain accurate information in CRM systems and internal tools for health visibility and reporting.

Conhecimentos

Client Success

Relationship management

Communication skills

Travel up to 25%

Formação académica

Five years of client-facing experience

Ferramentas

CRM systems

Descrição da oferta de emprego

Dun & Bradstreet, Inc. is seeking a Client Success Manager toown assigned client relationships and ensure value realization from D&B solutions.

You will act as a trusted advisor within the Sales Channel, driving adoption, customer health visibility and renewal readiness while coordinating with Sales, Product, Data and Technical teams. Responsibilities include executing client success playbooks, maintaining relationships, and contributing to risk mitigation and value plans.