Strategic Global Enterprise Client Success Director
Dun & Bradstreet
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Benefits offered by this job
Job summary
Dun & Bradstreet is seeking a Client Success Director to own the long-term success of our Global and Enterprise Clients. You will lead executive relationships, drive adoption, value realization, and renewal readiness, partnering with Sales and Product to align capabilities with client outcomes.
In this senior role, you will shape strategic value plans, guide retention strategies, manage service reviews, and translate insights into actions.
Qualifications
- Minimum of ten years of experience working with large global enterprise clients in customer success or related roles.
- Proven track record in retention, renewal readiness and value realization.
- Strong ability to influence executive stakeholders (CIOs/ CTOs/ CFOs) across business units.
Responsibilities
- Own the end-to-end client success lifecycle for Global and Enterprise Clients.
- Lead executive relationships and strategic discussions to drive adoption and value.
- Partner with Sales, Product, and Delivery to align capabilities with client outcomes.
- Develop and maintain strategic value plans and retention strategies.
- Guide renewal readiness and risk mitigation plans.
Skills
Job description
Dun & Bradstreet is seeking a Client Success Director to own the long-term success of our Global and Enterprise Clients. You will lead executive relationships, drive adoption, value realization, and renewal readiness, partnering with Sales and Product to align capabilities with client outcomes.
In this senior role, you will shape strategic value plans, guide retention strategies, manage service reviews, and translate insights into actions.
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