Client Success Leader for Enterprise Growth

Dun & Bradstreet; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Dun & Bradstreet seeks a Client Success Manager to retain existing business and drive growth through post-sale adoption of our products and services. You will lead a high-performing client success team, build strong relationships with key stakeholders, and coordinate across Product, Sales, Support, and Ops to ensure measurable business outcomes.

The role requires 7–10 years in post-sale client management, a Bachelor's degree, and strong communication skills.

Qualifications

• 7–10 years in post-sale client management
• Bachelor's degree required; Master's preferred
• Experience leading client-facing programs delivering measurable business outcomes
• Technical acumen to align business goals with product capabilities

Responsibilities

• Lead customer success teams to achieve satisfaction and strategic goals
• Build a high-performing team through hiring, goal setting, and performance management
• Be a trusted advisor to client organizations and drive ROI with the platform
• Use data to improve team performance and drive product adoption
• Set high expectations and meet operational targets through agile processes
• Advocate for customers and maintain relationships with C-level and VP stakeholders
• Lead from the front and balance servant leadership with proactive account engagement
• Collaborate with executive leadership to prioritize customer success initiatives

Skills

Client management

Team leadership

Data-driven

Communication

Cross-functional collaboration

Strategic accounts

Problem solving

Education

Bachelor's degree

Master's preferred

Tools

MS Excel

MS PowerPoint

MS Word

Job description

Dun & Bradstreet seeks a Client Success Manager to retain existing business and drive growth through post-sale adoption of our products and services. You will lead a high-performing client success team, build strong relationships with key stakeholders, and coordinate across Product, Sales, Support, and Ops to ensure measurable business outcomes.

The role requires 7–10 years in post-sale client management, a Bachelor's degree, and strong communication skills.