Senior Enterprise Client Success Director – West

Dun & Bradstreet, Inc.

United States

Remote

USD 180,000 - 240,000

Full time

3 days ago

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Benefits offered by this job

Generous paid time off

Parental leave

Education assistance

401k with company matching

Health & wellness benefits

Job summary

Dun & Bradstreet, Inc. is seeking a Client Success Director to own the long-term success of its most strategic Global and Enterprise Clients.

You will drive adoption, value realization, renewal readiness and measurable outcomes, acting as a trusted adviser to executive stakeholders and coordinating with Sales, Product, Data and Delivery teams across a global account portfolio. You will lead strategic client success playbooks, guide risk mitigation plans, and develop value-focused plans that

Qualifications

10+ years of experience working with large global enterprise clients in customer success or post-sales leadership.
Proven track record in retention, renewal readiness and value realization.

Responsibilities

Be accountable for the full lifecycle of client success for global and enterprise clients, including adoption, value realization and renewal readiness.
Serve as trusted advisor to senior stakeholders, delivering strategic guidance and measurable business outcomes.
Lead maturity discussions and guide retention planning in partnership with Sales and other teams.
Translate insights into executive actions and risk mitigation plans with cross-functional teams.
Develop strategic value plans linking D&B solutions to client goals and ROI.
Manage external service reviews and coordinate with cross-functional teams around client priorities.