Director, Client Success & Strategic Growth

Dun & Bradstreet, Inc.; Florham Park (NJ); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Generous paid time off

Up to 16 weeks parental leave

Paid sick time

Education assistance and training

Volunteer days & donation matching

401k with company matching

Health & wellness benefits

Medical, dental & vision insurance

Job summary

Dun & Bradstreet, Inc. in Florham Park, NJ, is seeking a senior Client Success Manager to lead post-sale engagements, ensure renewals, and maximize value across enterprise accounts.

You will guide a high-performing team, build strong executive relationships, and translate client goals into measurable outcomes using our analytics platform. You will partner with Product, Sales, Support, and Ops to drive adoption, leverage data to justify ROI, and deliver strategic programs that sustain long-term

Qualifications

• 7 to 10 years of post-sale client management experience leading a team and portfolio of high-touch enterprise and/or strategic accounts
• Experience leading client facing programs that focus on delivering measurable business outcomes and value; understands the criticality of operational excellence
• Has technical acumen to understand and connect the clients’ business goals with our product abilities
• Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
• Experience in working with complex, multi-divisional, multi-geographical customers
• Experience working with cross-functional teams (Product, Sales, Support, Ops)
• A bias for action
• Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Responsibilities

• Lead customer success team(s) to achieve customer satisfaction, programmatic, business, and strategic goals
• Build and maintain a high performing team through effective hiring, goal setting, rewards, team building and performance management activities
• Become a trusted advisor to client organizations, deepening relationships with key stakeholders and ensuring they achieve measurable success and ROI with our platform
• Utilize data to enhance team performance, build compelling business cases, and drive product adoption across the client base
• Set high expectations for your team, driving them to meet and exceed operational targets through structured and agile processes
• Serve as a strong advocate for our customers, building lasting relationships with C-level and VP stakeholders to ensure their long-term success
• Lead from the front, balancing servant leadership with a proactive, vocal approach to account engagement
• Collaborate with executive leadership to prioritize customer success initiatives

Skills

Leadership

Client relationships

Strategic account management

Communication skills

Cross-functional collaboration

Data-driven decision making

Problem solving

MS-Excel

MS-PowerPoint

MS-Word

Education

Bachelor's degree

Master's degree preferred

Tools

MS Excel

MS PowerPoint

MS Word

Job description

Dun & Bradstreet, Inc. in Florham Park, NJ, is seeking a senior Client Success Manager to lead post-sale engagements, ensure renewals, and maximize value across enterprise accounts.

You will guide a high-performing team, build strong executive relationships, and translate client goals into measurable outcomes using our analytics platform. You will partner with Product, Sales, Support, and Ops to drive adoption, leverage data to justify ROI, and deliver strategic programs that sustain long-term