Strategic Concierge Client Success Manager

Dun & Bradstreet in; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave (up to 16 weeks)

Paid sick time

Education assistance and training

Volunteer days & donation matching

401k with company matching

Health, dental & vision insurance

Job summary

Dun & Bradstreet is seeking an experienced Account Manager to act as a trusted advisor to clients, driving retention and growth through expanded product relationships. You will manage client credit data and identify additional Dun & Bradstreet services to support their business objectives.

Join a high-velocity sales environment where you’ll assess needs, offer strategic recommendations, and collaborate with cross-functional teams to maximize opportunities and deliver value to external clients.

Qualifications

• Minimum four (4) years of experience in business credit management and client advisory.
• Bachelor’s degree is required; master’s preferred depending on track record.
• Proven sales achievements with ability to manage a pipeline and close deals.

Responsibilities

• Serve as trusted advisor and build strong relationships with clients.
• Retain and grow annual spend through expanded product or service-related relationships.
• Manage a client’s credit file to help achieve business objectives and identify other D&B services.
• Conduct needs-based assessments, offering non-technical insights and recommendations.
• Plan actions to improve risk scores and ratings for client accounts.
• Coach Concierge customers on credit policy basics and government contracting guidance.
• Interpret credit reports to evaluate potential vendors and partners for credit extension.
• Perform additional duties as assigned.

Skills

Account management

Relationship building

Negotiation

Sales proficiency

Salesforce

Communication

Team collaboration

Industry knowledge

Education

Bachelor's Degree

Master's Degree Preferred

Tools

Salesforce

CRM software

Job description

Dun & Bradstreet is seeking an experienced Account Manager to act as a trusted advisor to clients, driving retention and growth through expanded product relationships. You will manage client credit data and identify additional Dun & Bradstreet services to support their business objectives.

Join a high-velocity sales environment where you’ll assess needs, offer strategic recommendations, and collaborate with cross-functional teams to maximize opportunities and deliver value to external clients.