Senior Enterprise Client Success Leader

Dun & Bradstreet; Florham Park (NJ); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave

Paid sick time

Education assistance

Volunteer days

401k with company matching

Health, dental & vision insurance

Job summary

Dun & Bradstreet is seeking a Senior Client Success Manager to own the full lifecycle of a global/enterprise client relationship, driving adoption, value realization and renewal readiness. You will collaborate with Sales, Product, Data, Technology and Delivery teams to align on client priorities and measurable outcomes.

The role emphasizes strategic planning, customer health insights, and executive-level reviews to ensure client success and long-term partnerships.

Qualifications

• Minimum of eight years of experience working with large global clients dealing with data and analytics delivered through complex enterprise solutions.
• Solid customer success or account servicing experience with complex enterprise solutions.
• Proven track record of delivering retention results through Client Success engagements and structured retention planning.
• Strong collaboration, influencing skills and client-centric mindset.
• Excellent listening, presentation and communication skills at all business levels.

Responsibilities

• Be accountable for the assigned full lifecycle of the Client’s overall success with Dun & Bradstreet, including adoption and value realization.
• Serve as the senior Customer Success owner for complex Global and Enterprise Clients, delivering measurable value.
• Lead customer maturity discussions and roadmap planning for advanced, scalable use of Dun & Bradstreet solutions.
• Develop and lead strategic retention planning in partnership with Sales to support on-time renewal success.
• Capture and act on customer health, risk and growth signals to drive action and value realization.
• Coordinate cross-functional teams around client priorities and ensure alignment with strategic plans.
• Own service relationships through regular reviews and executive stakeholder engagement.

Skills

Client success experience

Account servicing

Collaboration skills

Communication skills

Relationship management

Industry knowledge

Strategic thinking

Travel willingness

Job description

Dun & Bradstreet is seeking a Senior Client Success Manager to own the full lifecycle of a global/enterprise client relationship, driving adoption, value realization and renewal readiness. You will collaborate with Sales, Product, Data, Technology and Delivery teams to align on client priorities and measurable outcomes.

The role emphasizes strategic planning, customer health insights, and executive-level reviews to ensure client success and long-term partnerships.