Client Success Manager: Drive Adoption & Value Realisation

Dun & Bradstreet, Inc.; EUA; Teletrabalho; USD 78 000 - 132 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO

Parental leave

Sick leave

Education assistance

Volunteer days

401k

Wellness benefits

Insurance

Resumo da oferta

Dun & Bradstreet, Inc. is seeking a Client Success Manager to own assigned client relationships and ensure value realization from D&B solutions. You will drive adoption, monitor health, and guide renewal readiness while collaborating with Sales and cross-functional teams.

The role involves coordinating with Sales, Product, Data, Technology, Delivery, and Legal to align client outcomes with strategic objectives and ensuring customer satisfaction across the portfolio.

Qualificações

• Minimum of five years in client support, client success, customer success, relationship management or a comparable post-sales customer-facing role.
• Experience working with data, analytics, software, digital workflows or business-information solutions.
• Solid customer success or account servicing experience, with ability to drive adoption, value realisation, customer health visibility and renewal-readiness.

Responsabilidades

• Be accountable for the assigned Client’s overall success with Dun & Bradstreet, including Driving Adoption and Value Realisation activities, Client Satisfaction, customer health visibility, customer maturity support and supporting renewals.
• Monitor and capture customer health indicators, maturity signals, adoption activity, risk indicators and growth signals, sharing insight with Sales and leadership.

Conhecimentos

Client relationship management

Adoption & value realisation

CRM proficiency

Communication

Cross-functional collaboration

Strategic thinking

Descrição da oferta de emprego

Dun & Bradstreet, Inc. is seeking a Client Success Manager to own assigned client relationships and ensure value realization from D&B solutions. You will drive adoption, monitor health, and guide renewal readiness while collaborating with Sales and cross-functional teams.

The role involves coordinating with Sales, Product, Data, Technology, Delivery, and Legal to align client outcomes with strategic objectives and ensuring customer satisfaction across the portfolio.