Strategic Client Success Leader: Enterprise Migrations

Navan; Palo Alto (CA); On-site; USD 110,000 - 120,000; Full time

Job summary

Navan is seeking a Senior Client Success Manager in the United States (Palo Alto area) to act as a strategic partner and trusted advisor for Navan's most complex enterprise clients.

You will steer cross‑functional migrations from legacy R&M to Navan, drive adoption and retention, and maintain executive‑level relationships to maximize long‑term value. This role emphasizes high‑touch, proactive customer success and strategic guidance.

Qualifications

• 12+ years of experience in Customer Success Management or Account Management within Corporate Travel Management, focusing on client happiness and retention.
• Demonstrated history of white‑glove services and managing enterprise clients such as law firms or professional services.
• Exceptional project management, organizational, and strategic problem‑solving skills for complex migrations.
• High emotional intelligence and strong communication to gain executive buy‑in across admins and stakeholders.
• Strong attention to detail with a client‑first mindset.

Responsibilities

• Own and strategize the client relationship, oversee complex migrations from legacy R&M to Navan, and manage post‑sales activities.
• Lead multi‑stakeholder migrations from scoping to go‑live and hypercare.
• Drive product adoption, retention, and compliance through consultative guidance and user/admin training.
• Cultivate executive relationships with C‑suite stakeholders to ensure strategic alignment and long‑term value.
• Lead health checks, QBRS, and strategic reviews to monitor adoption, satisfaction, and risk.

Skills

Executive stakeholder management

Project management

Change management

Customer success

Communication skills

Education

Bachelor’s degree or equivalent

Job description

Navan is seeking a Senior Client Success Manager in the United States (Palo Alto area) to act as a strategic partner and trusted advisor for Navan's most complex enterprise clients.

You will steer cross‑functional migrations from legacy R&M to Navan, drive adoption and retention, and maintain executive‑level relationships to maximize long‑term value. This role emphasizes high‑touch, proactive customer success and strategic guidance.