Strategic Enterprise Success Manager

Navan; New York (NY); On-site; USD 116,000 - 175,000; Full time

Job summary

Navan is seeking an Enterprise Customer Success Manager to serve as a trusted advisor to strategic customers. This mid-senior-level role involves managing customer relationships, driving product adoption, and working alongside various teams to ensure customer satisfaction and success. Candidates should have extensive experience in customer success management, strong organizational skills, and a proactive attitude.

Qualifications

• 5+ years in Enterprise Customer Success Management required.
• Ability to prioritize tasks in a fast-paced environment.
• Excellent project management and organizational skills essential.

Responsibilities

• Manage all post-sales activity for Enterprise customers.
• Develop a trusted advisor relationship with C-suite customers.
• Conduct regular health checks to drive satisfaction and retention.

Skills

Project Management

Relationship Building

Problem Solving

Attention to Detail

Organizational Skills

Education

Bachelor's degree

Job description

Navan is seeking an Enterprise Customer Success Manager to serve as a trusted advisor to strategic customers. This mid-senior-level role involves managing customer relationships, driving product adoption, and working alongside various teams to ensure customer satisfaction and success. Candidates should have extensive experience in customer success management, strong organizational skills, and a proactive attitude.