Strategic Client Success Manager - Large Accounts

Navia Benefit Solutions, Inc.; Renton (WA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary Range: $60,000-$80,

Generous health benefits

Company sponsored wellness benefits

Complimentary Life Insurance and Long‑

2 Paid Holidays

Work from home and hybrid schedules

Job summary

Navia Benefit Solutions, Inc. is seeking a Client Relationship Manager to serve as the primary relationship owner for our largest clients and their brokers.

This role drives client satisfaction, retention, and growth through strategic account management and proactive service. The CRM partners with clients and internal teams to resolve issues, identify opportunities, and ensure successful administration of Navia's products and services, with hybrid work options for candidates within reach of four

Qualifications

• 3+ years of Account Management experience with large employers (1,000+ employees).
• Strong organization and time-management skills.
• Ability to assess and resolve complex Navia service issues.
• Experience in consulting and/or sales support environment.
• Knowledge of FSA/HRA/HSA, COBRA, payroll and benefits accounting.

Responsibilities

• Serve as the primary contact for assigned clients and brokers, building trusted relationships.
• Manage a portfolio of accounts, delivering exceptional service while meeting performance metrics.
• Lead client renewal activities, including plan reviews and rate/product changes communication.
• Conduct regular business reviews, analyze client data, and provide recommendations.
• Identify opportunities for product adoption, cross-selling, and upselling to grow revenue.
• Coordinate with internal teams to resolve service issues and drive root cause analysis.
• Educate clients and brokers on benefits administration, industry changes, and best practices.
• Oversee account administration activities, including plan setup and renewal audits in Salesforce.
• Act as a proactive client advocate, anticipating needs and supporting enrollment and meetings.

Skills

Account management

Relationship building

Data analysis

Time management

Consultative support

Tools

Salesforce

Job description

Navia Benefit Solutions, Inc. is seeking a Client Relationship Manager to serve as the primary relationship owner for our largest clients and their brokers.

This role drives client satisfaction, retention, and growth through strategic account management and proactive service. The CRM partners with clients and internal teams to resolve issues, identify opportunities, and ensure successful administration of Navia's products and services, with hybrid work options for candidates within reach of four