Strategic Client Success Lead, Workforce Solutions

Koncert IT Solutions LLC

Blue Ash (OH)

On-site

USD 70,000 - 110,000

Full time

14 days+

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Job summary

Koncert IT Solutions LLC is seeking a highly organized Client Success Manager to serve as the primary day‑to‑day partner for clients, hiring managers, suppliers, and internal delivery teams in Blue Ash, Ohio. The role focuses on managing requisitions from intake through fulfillment, facilitating supplier engagement, and ensuring timely communication to deliver workforce solutions.

The ideal candidate will build strong relationships, solve problems, and manage multiple priorities while

Qualifications

Bachelor's degree or equivalent experience required.
3-7 years of experience in Client Success, MSP, Staffing, Recruiting, Account Management, or Workforce Solutions.
Strong relationship-building, communication, and organizational skills.
Experience with VMS platforms such as TalentNow, VNDLY, SAP Fieldglass, Beeline, or similar is preferred.

Responsibilities

Serve as the primary day‑to‑day point of contact for assigned client accounts.
Build trusted relationships with hiring managers, procurement, HR, and key stakeholders.
Conduct regular client check-ins to understand hiring priorities and workforce needs.
Identify opportunities to expand Koncert services and partner with Business Development.
Lead intake meetings with hiring managers to define position requirements, timelines, budgets, and desired candidate profiles.
Open and manage requisitions in the VMS or Marketplace platform.
Ensure requisitions are accurate, complete, and aligned with client expectations.
Manage requisitions from opening through successful placement and onboarding.
Build strong relationships with staffing suppliers and marketplace partners.
Conduct supplier kickoff meetings and communicate hiring expectations.
Review candidate submissions for quality and alignment with position requirements.
Provide timely supplier feedback and monitor supplier performance.
Coordinate interviews, feedback, offers, onboarding, and hiring activities.
Monitor open requisitions and proactively resolve delivery challenges.
Ensure consistent communication between clients, suppliers, recruiters, and candidates.
Maintain accurate records within VMS platforms.
Monitor KPIs, SLAs, and hiring metrics.
Prepare client reports and status updates.
Recommend process improvements to enhance client experience.