Strategic Client Success Partner

Confidential Company; Duluth (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Confidential Company is seeking a Client Success Manager responsible for the overall client experience, including health, satisfaction, and retention. This role operates as a strategic partner to clients, coordinating service delivery and acting as an internal advocate.

The ideal candidate will have proven client success experience, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities include onboarding, maintaining client records, and monitoring client satisfaction.

Qualifications

• Proven experience in client success, account management, or a similar role.
• Strong sense of accountability and ownership; takes initiative.
• Exceptional written and verbal communication skills.

Responsibilities

• Own the end-to-end client experience for assigned clients.
• Build and maintain trusted relationships with clients.
• Anticipate client needs and monitor satisfaction.

Skills

Client success experience

Account management

Communication skills

Problem-solving

Organizational skills

Job description

Confidential Company is seeking a Client Success Manager responsible for the overall client experience, including health, satisfaction, and retention. This role operates as a strategic partner to clients, coordinating service delivery and acting as an internal advocate.

The ideal candidate will have proven client success experience, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities include onboarding, maintaining client records, and monitoring client satisfaction.