Strategic Enterprise Client Success Manager

ViziRecruiter,LLC.; Wilmington (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401k plans

Medical insurance

Paid time off package

Mental health coaching

Free therapy visits

Job summary

A leading IT solutions provider is seeking a Client Engagement Specialist to enhance service delivery for enterprise accounts. This role requires strong relationship building, project management experience, and collaboration across various teams to meet client needs effectively. The ideal candidate will possess excellent communication skills and a solid understanding of IT solutions. Compensation includes competitive benefits and a supportive work environment.

Qualifications

• Strong ability to build relationships and communicate effectively.
• Proven success in managing projects and meeting client expectations.
• Experience in collaborating with sales and technical teams to solve problems.

Responsibilities

• Ensure exceptional service delivery for complex, enterprise accounts.
• Monitor key account health metrics and client satisfaction.
• Collaborate with analytics team on data trends to optimize client experience.

Skills

Relationship building skills

Communication

Organizational skills

Collaboration

Problem solving

Documentation creation

Excel skills

Power BI skills

Time management

Education

Bachelor's Degree in Business, Project Management or Sales

Tools

Excel

Power BI

PowerPoint

JDA ERP

Service Now

Job description

A leading IT solutions provider is seeking a Client Engagement Specialist to enhance service delivery for enterprise accounts. This role requires strong relationship building, project management experience, and collaboration across various teams to meet client needs effectively. The ideal candidate will possess excellent communication skills and a solid understanding of IT solutions. Compensation includes competitive benefits and a supportive work environment.