Strategic Delivery Director - Client Implementations

Koncert IT Solutions LLC; Blue Ash (OH); On-site; USD 180,000 - 230,000; Full time

Job summary

Koncert IT Solutions LLC in Blue Ash, Ohio seeks an experienced Director of Strategic Delivery to lead client implementations, delivery operations, and strategic initiatives across our workforce solutions portfolio.

This leader will oversee Project Managers and Client Success Managers while partnering with executive leadership, clients, implementation partners, and cross-functional teams to ensure successful delivery of MSP, VMS, Marketplace, Staff Augmentation, SOW, and Advisory solutions.

Qualifications

• Bachelor's degree or equivalent experience.
• 8+ years leading client delivery, consulting, implementation, MSP/VMS, or workforce solutions organizations.
• Demonstrated ability to balance strategic leadership with hands-on execution in a high-growth environment.
• Excellent executive communication and project management skills.

Responsibilities

• Lead the strategic direction of the Delivery organization and develop scalable methodologies.
• Personally lead high-priority client implementations and strategic initiatives; develop governance documents and playbooks.
• Oversee delivery planning, testing, go-live, and post-implementation support; monitor SLAs and KPIs.
• Manage executive relationships; collaborate with Sales during solution design and client transitions.
• Standardize delivery processes and identify operational risks with mitigation strategies.
• Coach and develop Project Managers and Client Success Managers; support hiring and organizational growth.

Skills

Strategic leadership

Delivery leadership

Program management

Executive communication

Team coaching

Education

Bachelor's degree

Job description

Koncert IT Solutions LLC in Blue Ash, Ohio seeks an experienced Director of Strategic Delivery to lead client implementations, delivery operations, and strategic initiatives across our workforce solutions portfolio.

This leader will oversee Project Managers and Client Success Managers while partnering with executive leadership, clients, implementation partners, and cross-functional teams to ensure successful delivery of MSP, VMS, Marketplace, Staff Augmentation, SOW, and Advisory solutions.