Facilities Solutions Manager: Lead Client Success & Growth

City Wide; Cincinnati, Northern (OH, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Uncapped commission

Benefits package (medical, dental, and

PTO + holidays + floating holidays

IRA with match

Mileage reimbursement

Free dry cleaning

Career growth opportunities

Job summary

City Wide Facility Solutions, based in Cincinnati, seeks a Facility Solutions Manager to own client success, build lasting partnerships, and drive service excellence. You will lead field-based client engagements, coordinate inspections, and oversee service quality while collaborating with operations leadership.

You will use CRM tools to document activities, identify opportunities to expand offerings, and manage pricing and logistics.

Qualifications

• 3–5 years of experience in facilities, route-based account management, or B2B service leadership.
• Confidence communicating with clients and contractors and keeping everyone informed.
• Strong problem-solving instincts and ability to juggle multiple moving parts.
• High level of accountability and organization; you own your outcomes.

Responsibilities

• Serve as the primary point of contact for an assigned group of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain long-term relationships with clients and contractors through consistent communication and follow-through.
• Leverage LinkedIn to identify, connect with, and nurture prospects; maintain an online presence to support relationships and growth.
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
• Work autonomously, supported by a team including the Director of Operations and admin staff.
• Use the CRM system to document inspections, manage client data, and route field activities.

Skills

Communication

Relationship building

Problem-solving

Accountability

Organization

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM software

Job description

City Wide Facility Solutions, based in Cincinnati, seeks a Facility Solutions Manager to own client success, build lasting partnerships, and drive service excellence. You will lead field-based client engagements, coordinate inspections, and oversee service quality while collaborating with operations leadership.

You will use CRM tools to document activities, identify opportunities to expand offerings, and manage pricing and logistics.