Strategic Client Success Lead (SaaS) | Growth & Training

Technology Alliance Solutions, INC.; Atlanta (GA); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Commission-based pay

Health benefits

Flexible hybrid work

Professional development

Team building events

Career advancement opportunities

Job summary

Technology Alliance Solutions, INC. is seeking a Client Success Manager to be the primary contact for key clients, ensuring they maximize value from our technology solutions.

You will work with clients to understand evolving needs and identify growth opportunities. Responsibilities include managing client portfolios, conducting regular reviews, monitoring health metrics, and coordinating with technical teams to resolve issues.

Qualifications

• Bachelor's degree required in Business, Communications, or related field.
• 3+ years of experience in client success, account management, or consulting.
• Strong relationship-building and communication skills.

Responsibilities

• Manage relationships with assigned client portfolio.
• Conduct regular check-ins and business reviews with clients.
• Monitor client health metrics and proactively address potential issues.
• Identify upselling and cross-selling opportunities.
• Coordinate with technical teams to resolve client issues.
• Develop and execute client success plans and strategies.
• Gather client feedback and communicate insights to product teams.
• Create and deliver client training and onboarding programs.

Skills

Client relationship building

Communication

Data analysis

Problem solving under pressure

Education

Bachelor's degree in Business, Communications, or related field

Tools

CRM platforms

Job description

Technology Alliance Solutions, INC. is seeking a Client Success Manager to be the primary contact for key clients, ensuring they maximize value from our technology solutions.

You will work with clients to understand evolving needs and identify growth opportunities. Responsibilities include managing client portfolios, conducting regular reviews, monitoring health metrics, and coordinating with technical teams to resolve issues.