Client Success Manager

Technology Alliance Solutions, INC.; Atlanta (GA); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Commission-based pay

Health benefits

Flexible hybrid work

Professional development

Team building events

Career advancement opportunities

Job summary

Technology Alliance Solutions, INC. is seeking a Client Success Manager to be the primary contact for key clients, ensuring they maximize value from our technology solutions.

You will work with clients to understand evolving needs and identify growth opportunities. Responsibilities include managing client portfolios, conducting regular reviews, monitoring health metrics, and coordinating with technical teams to resolve issues.

Qualifications

• Bachelor's degree required in Business, Communications, or related field.
• 3+ years of experience in client success, account management, or consulting.
• Strong relationship-building and communication skills.

Responsibilities

• Manage relationships with assigned client portfolio.
• Conduct regular check-ins and business reviews with clients.
• Monitor client health metrics and proactively address potential issues.
• Identify upselling and cross-selling opportunities.
• Coordinate with technical teams to resolve client issues.
• Develop and execute client success plans and strategies.
• Gather client feedback and communicate insights to product teams.
• Create and deliver client training and onboarding programs.

Skills

Client relationship building

Communication

Data analysis

Problem solving under pressure

Education

Bachelor's degree in Business, Communications, or related field

Tools

CRM platforms

Job description

As a Client Success Manager, you'll be the primary point of contact for our key clients, ensuring they achieve maximum value from our technology solutions. You'll work closely with clients to understand their evolving needs and identify opportunities for expansion.

Responsibilities

Manage relationships with assigned client portfolioConduct regular check-ins and business reviews with clientsMonitor client health metrics and proactively address potential issuesIdentify upselling and cross-selling opportunitiesCoordinate with technical teams to resolve client issuesDevelop and execute client success plans and strategiesGather client feedback and communicate insights to product teamsCreate and deliver client training and onboarding programs

Required Qualifications

Bachelor's degree in Business, Communications, or related field3+ years of experience in client success, account management, or consultingStrong relationship-building and communication skillsExperience with CRM and customer success platformsAnalytical mindset with ability to interpret client data and metricsProblem-solving skills and ability to work under pressureTechnology-savvy with understanding of business software solutions

Preferred Qualifications

Experience in B2B SaaS or technology services industryKnowledge of marketing automation and CRM platformsCustomer Success Manager (CSM) certificationExperience with client onboarding and training programsUnderstanding of business process optimizationPrevious experience in a client-facing role at a consulting firm

Base salary plus commission structureComprehensive health and wellness benefitsFlexible hybrid work arrangementProfessional development and training programsPerformance-based bonuses and incentivesCompany-sponsored team building eventsCareer advancement opportunities

Why Work at Technology Alliance Solutions?

Work with cutting-edge technologies and shape the future of business automation.

$5,000 annual learning budget, certifications, mentorship, and clear career paths.

Join a supportive team where your ideas matter and work-life balance is prioritized.