Strategic CSM & Growth Architect (SaaS)

Cultura Technologies; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Tibersoft is seeking a Client Success Manager in the United States to own strategic accounts end to end, foster executive relationships, and drive long-term renewal and ROI. You will guide adoption of Tibersoft solutions and partner with Sales and Product to maximize customer outcomes.

You will identify expansion opportunities, manage contracts and projects, and apply AI tools to standardize processes while delivering a high-touch, white-glove client experience across the organization.

Qualifications

• Bachelor’s degree and 5+ years in SaaS, client success, consulting, analytics, or related fields.
• Strong analytical, critical-thinking, and project-management skills.
• Ability to manage strategic relationships and translate business needs into solutions.
• Willingness to adopt AI, automation, and new ways of working.

Responsibilities

• Own strategic client accounts, foster key stakeholder relationships, drive retention and renewals.
• Lead executive business reviews focused on ROI and value realization.
• Develop deep knowledge of client objectives to uncover needs and drive adoption.
• Identify expansion opportunities with Sales and Product teams.
• Build fluency with AI tools to improve efficiency and processes.
• Manage contracts, SOWs, and projects from initiation through completion.

Skills

Strategic relationships

Client success

Project management

Analytical thinking

Executive communication

AI adoption

Curiosity & initiative

Education

Bachelor’s degree

Tools

CRM (Salesforce)

BI/Analytics tools

ERP/TPM experience

Job description

Tibersoft is seeking a Client Success Manager in the United States to own strategic accounts end to end, foster executive relationships, and drive long-term renewal and ROI. You will guide adoption of Tibersoft solutions and partner with Sales and Product to maximize customer outcomes.

You will identify expansion opportunities, manage contracts and projects, and apply AI tools to standardize processes while delivering a high-touch, white-glove client experience across the organization.