SaaS Client Success Manager - Adoption & Growth

Medium; Washington (District of Columbia); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Life and disability insurance

Flexible spending accounts

Unlimited PTO

Paid holidays

Referral program

401(k) employer contribution

Rewards programs

Job summary

Leadership Connect is hiring a Client Success Manager in Washington, DC to lead user engagement and accelerate product adoption across assigned accounts. The role centers on proactive outreach, onboarding, and building durable relationships with day-to-day users and executives.

You will monitor usage signals, translate capabilities into measurable outcomes, and collaborate with product, content, and sales. Over time, you may take on renewals and expansion responsibilities.

Qualifications

• 1–3 years of experience in a SaaS Client Success, Account Management, or sales role.
• Proficient with a CRM; Salesforce preferred.
• Excellent written and verbal communication.

Responsibilities

• Run proactive, multi-channel outreach (email, phone, video, in-person) to drive usage across accounts.
• Lead onboarding and enablement sessions translating capabilities into outcomes.
• Build durable relationships with day-to-day users, power users, and executive sponsors.
• Monitor usage signals and intervene with tailored re-engagement plans.
• Serve as product SME mapping workflows to client goals.
• Troubleshoot user challenges with a client-first mindset.
• Partner cross-functionally with product, content, and sales to feed the roadmap insights.
• Grow into an account owner with renewals and expansion.

Skills

Customer success

Account management

Communication

Time management

CRM proficiency

Tools

Salesforce

Job description

Leadership Connect is hiring a Client Success Manager in Washington, DC to lead user engagement and accelerate product adoption across assigned accounts. The role centers on proactive outreach, onboarding, and building durable relationships with day-to-day users and executives.

You will monitor usage signals, translate capabilities into measurable outcomes, and collaborate with product, content, and sales. Over time, you may take on renewals and expansion responsibilities.