Technical Client Success Lead

Ricochet360; Downey (CA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Client Success Manager to enhance customer experience through technical support and onboarding. This role focuses on ensuring application health and proactively managing client relationships. You will be the key point of contact for portfolio clients, monitoring their needs, and addressing concerns effectively. The ideal candidate will possess strong analytical and problem-solving skills, along with a passion for technology and a desire to learn. Join a dynamic team where your creativity and innovation will drive success in a fast-paced environment. If you thrive in a collaborative setting and enjoy tackling challenges, this opportunity is perfect for you.

Qualifications

• 3-4 years of experience in technical support or troubleshooting.
• Excellent written and verbal communication skills in English.

Responsibilities

• Serve as the main point of contact for portfolio clients.
• Monitor clients’ health and proactively address concerns.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Teamwork

Creativity

Technical Support

Autonomy

Education

College degree in Computer Science

Information Systems degree

Tools

Scrum

Full-stack engineering

Job description

An established industry player is seeking a Client Success Manager to enhance customer experience through technical support and onboarding. This role focuses on ensuring application health and proactively managing client relationships. You will be the key point of contact for portfolio clients, monitoring their needs, and addressing concerns effectively. The ideal candidate will possess strong analytical and problem-solving skills, along with a passion for technology and a desire to learn. Join a dynamic team where your creativity and innovation will drive success in a fast-paced environment. If you thrive in a collaborative setting and enjoy tackling challenges, this opportunity is perfect for you.