Strategic Client Success Manager (SaaS Onboarding)

ConsumerAffairs; Tulsa (OK); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick & 公共

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Job summary

ConsumerAffairs is seeking a Client Success Manager to nurture long-term relationships with clients in a fast-paced SaaS environment. You will understand client needs, set goals, and drive adoption of our product to deliver measurable value for all stakeholders.

The role emphasizes onboarding, health monitoring, data-driven decision making, and collaboration with internal teams to expand partnerships and safeguard revenue. In-office position with Tulsa-area candidates preferred.

Qualifications

• Experience in client success, account management or customer service.
• SaaS experience is a plus.
• Proven track record of meeting targets.
• Strong data storytelling and presentation skills.
• Data-driven with KPI tracking experience.
• Excellent communication and negotiation skills.
• Detail-oriented with ability to drive decisions.

Responsibilities

• Drive client outcomes with understanding of partners' success criteria and initiatives.
• Build relationships with key employees among partners.
• Onboard new partners to ensure successful product adoption.
• Monitor client health and mitigate churn risk.
• Create strategic plans to address clients' business needs.
• Analyze client data to reveal insights and communicate results.
• Lead demonstrations of ConsumerAffairs features to stakeholders.
• Schedule regular meetings to ensure client success and alignment.
• Identify process improvements to drive efficiency in engagement.
• Resolve ad-hoc client issues promptly.
• Identify opportunities to expand partnerships.
• Collaborate with sales, engineers and management to address needs.
• Ensure data accuracy to achieve operational excellence.

Skills

Relationship management

Account management

Customer service

SaaS experience

Data analysis

Presentation skills

KPI tracking

CRM proficiency

Education

Bachelor's degree in Business Administration or Marketing

Tools

Salesforce

ChurnZero

Gainsight

MS Office

G-Suite

Job description

ConsumerAffairs is seeking a Client Success Manager to nurture long-term relationships with clients in a fast-paced SaaS environment. You will understand client needs, set goals, and drive adoption of our product to deliver measurable value for all stakeholders.

The role emphasizes onboarding, health monitoring, data-driven decision making, and collaboration with internal teams to expand partnerships and safeguard revenue. In-office position with Tulsa-area candidates preferred.