Client Success Manager: SaaS Growth & Adoption

Leadership Connect; Maryland; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Awesome medical insurance plan

Dental Insurance

Life & Disability insurance

Flexible spending accounts

Unlimited PTO!

Eleven Paid Holidays

Employee Referral Program $3,000

401(k) employer contribution

Rewards and recognition programs

Job summary

Leadership Connect is hiring a Client Success Manager to lead user engagement and accelerate product adoption across an assigned set of accounts. The role emphasizes proactive, high-touch outreach—deepening relationships with users, driving consistent usage, and translating capabilities into outcomes that matter to each client.

Over time, there is potential to take on broader account responsibility. This role is based in Washington, DC, with a focus on managing a portfolio of SaaS clients in

Qualifications

• 1–3 years of experience in a SaaS Client Success, Account Management, or sales role with a track record of engaging users and driving adoption.
• Strong written and verbal communication; ability to initiate outreach and steer conversations across channels.
• Genuine curiosity about Leadership Connect’s market (government, large corporations, media, non-profits).
• Proficient with a CRM; Salesforce preferred.

Responsibilities

• Run proactive multi-channel outreach (email, phone, video, in-person) to drive product usage across assigned accounts.
• Lead onboarding and ongoing enablement sessions translating Leadership Connect’s capabilities into measurable client outcomes.
• Build durable relationships with day-to-day users, power users, and executive sponsors across each account.
• Monitor usage signals, surface at-risk patterns early, and intervene with tailored re-engagement plans.
• Serve as the product SME for your book, mapping workflows and use cases to client goals.
• Troubleshoot user challenges with a client-first mindset.
• Partner cross-functionally with product, content, and sales to channel user insight into the roadmap and GTM strategy.
• Grow over time into an account owner with responsibility for renewals and expansion.

Skills

SaaS Client Success

Account Management

Communication

CRM

Time Management

Tools

Salesforce

Job description

Leadership Connect is hiring a Client Success Manager to lead user engagement and accelerate product adoption across an assigned set of accounts. The role emphasizes proactive, high-touch outreach—deepening relationships with users, driving consistent usage, and translating capabilities into outcomes that matter to each client.

Over time, there is potential to take on broader account responsibility. This role is based in Washington, DC, with a focus on managing a portfolio of SaaS clients in