Strategic Client Success Lead (Remote)

Rithum; United States; Remote; USD 80,000 - 130,000; Full time

Benefits offered by this job

Remote-first culture

Competitive compensation

Comprehensive benefits

Job summary

Rithum in the United States is seeking a Senior Client Success Manager to own strategic accounts from onboarding through renewal and expansion, aligning with client objectives and driving measurable outcomes across Sales, Legal, Product, Finance, and Support.

You will lead onboarding, monitor account health, drive product adoption, and mentor junior teammates while leveraging AI tools to enhance decision-making and automate workflows.

Qualifications

• 3+ years of experience in client success, renewals, or account management in a B2B SaaS environment.
• Demonstrated ability to support strategic accounts with broad, complex stakeholder landscapes, high expectations for partnership, and significant revenue potential.
• Strong executive presence and experience managing escalations and high-stakes conversations with senior client stakeholders.
• Strong verbal and written communication skills, including the ability to engage and influence client stakeholders at multiple levels.
• Contract management and renewal experience, partnering with procurement or legal stakeholders; familiarity with strategic account planning and enterprise procurement or legal processes.
• Excellent organizational skills and the ability to manage multiple priorities effectively.
• High proficiency with Salesforce or equivalent tools to manage account workflows and maintain data accuracy.
• Prior eCommerce or eCommerce SaaS experience.
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making.

Responsibilities

• Own the relationship for a portfolio of strategic accounts across the full lifecycle, from onboarding through renewal and expansion.
• Align to each client's business objectives, industry context, and success measures, and communicate progress and impact through regular business reviews.
• Manage escalations with urgency and professionalism to maintain client trust.
• Lead onboarding and implementation with customized guidance and strategic alignment to ensure a strong start.
• Monitor account health using data and client insights to identify risks early and develop mitigation plans.
• Facilitate enablement sessions that improve product adoption and drive business outcomes.
• Surface client feedback to internal teams and influence roadmap priorities.
• Identify and nurture upsell and cross-sell opportunities aligned to each client's strategic goals and current usage.
• Partner with Account Executives on account planning and expansion strategies, positioning new capabilities in the context of client needs and competitive pressures.
• Support growth plans that help clients realize additional value from their investment in Rithum.
• Own and execute the renewal process for each account with accuracy and timeliness, aligned to client expectations.
• Collaborate with Sales, Legal, and Finance on contract terms, packaging, pricing, and approvals.
• Forecast renewal likelihood early and engage proactively to address risks.
• Coach and mentor less experienced Client Success Managers to support team growth and consistency.

Skills

Executive presence

Communication

Account management

Contract management

Salesforce

AI tools usage

Onboarding & renewals

Education

Bachelor's degree

Tools

Gainsight

CRM tools

Job description

Rithum in the United States is seeking a Senior Client Success Manager to own strategic accounts from onboarding through renewal and expansion, aligning with client objectives and driving measurable outcomes across Sales, Legal, Product, Finance, and Support.

You will lead onboarding, monitor account health, drive product adoption, and mentor junior teammates while leveraging AI tools to enhance decision-making and automate workflows.