Enterprise Client Success Lead (Remote)

Rithum Holdings, Inc.

Northern (KY)

Hybrid

USD 60,000 - 93,000

Full time

22 hours ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Health, dental, and vision benefits

6% 401(k) match

Paid time off (20 days)

Job summary

Rithum Holdings, Inc. is seeking a Client Success Manager – Enterprise Accounts to own a portfolio of enterprise clients across the client lifecycle.

You build consultative relationships, drive adoption and value realization, manage client health and renewals, and identify growth opportunities. You will work across Rithum to align client priorities with our AI-enabled capabilities, leverage data-driven insights to improve preparation, identify risks and opportunities, and deliver proactive

Qualifications

2+ years in Client Success, account management, renewals, or related client-facing roles in B2B SaaS.
Experience supporting enterprise clients with multiple stakeholders and complex business requirements.
Experience with renewals, client health, value realization, and client risk management.
Strong communication and relationship-management skills with the ability to influence multiple stakeholder levels.
Experience using CRM or Client Success platforms to manage client workflows and data.
Experience using AI tools to improve productivity, insights, or client engagement.

Responsibilities

Serve as the primary relationship owner for assigned enterprise accounts.
Align Rithum’s capabilities to client goals and define measurable success outcomes.
Lead business reviews and success checkpoints to demonstrate value and align on priorities.
Monitor client health and proactively address risks and client needs.
Own renewal planning and execution, including forecasting and risk mitigation.
Identify expansion opportunities aligned to client goals, usage, and business strategy.