Enterprise Client Success Lead – Remote-First

Rithum

Dallas (TX)

Remote

USD 60,000 - 93,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental and vision benefits

Remote work stipend for internet

6% 401(k) match

20 days paid time off + holidays

Job summary

Rithum is seeking a Client Success Manager – Enterprise Accounts to own a portfolio of enterprise clients through the full client lifecycle. You will build consultative relationships, drive adoption and value realization, manage health and renewals, and identify growth opportunities.

You will help align client priorities with Rithum capabilities, deliver measurable business outcomes, and utilize AI and data-driven insights to improve preparation, identify risks, and drive proactive engagement.

Qualifications

2+ years of experience in Client Success, account management, renewals, or related client-facing roles in B2B SaaS.
Experience supporting enterprise clients with multiple stakeholders and complex business requirements.
Experience with renewals, client health, value realization, and client risk management.
Strong communication and relationship-management skills with the ability to influence multiple stakeholder levels.
Experience using CRM or Client Success platforms to manage client workflows and data.
Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity, insights, or client engagement.

Responsibilities

Serve as the primary relationship owner for assigned enterprise accounts.
Align Rithum’s capabilities to client goals and define measurable success outcomes.
Lead business reviews and success checkpoints to demonstrate value and align on priorities.
Monitor client health and proactively address risks and client needs.
Own renewal planning and execution, including forecasting and risk mitigation.
Identify expansion opportunities aligned to client goals, usage, and business strategy.
Partner with Sales on account planning and expansion execution.
Support commercial discussions across pricing, packaging, and contract changes.
Coordinate across Sales, Product, Support, Legal, Finance, and other teams to advance client priorities.
Maintain accurate client, renewal, and opportunity data.
Use AI, client data, and Client Success tools to improve insights, preparation, and productivity.