Strategic Client Success Lead

My IT Crew; New York (NY); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

PTO

Paid holidays

Job summary

My IT Crew seeks a Client Success Executive to act as the strategic quarterback for high-impact accounts, owning relationships from CEO to front-line staff, and shaping IT roadmaps aligned with client goals.

You will drive revenue expansion, renewals, and cross-functional execution, partnering with TAM, Project teams, and Solutions Architects to deliver measurable outcomes in healthcare and other verticals.

Qualifications

• 7+ years of senior account/ client success leadership in tech services.
• Proven track record managing relationships with C-suite/VP buyers.
• Understand business impact of technology and explain to executives.
• Technical fluency to engage with engineering teams and frame findings.
• Consultative, confident communicator with insights and authority.
• Organized, accountable management of a multi-client book of business.
• Experience with assisted living or SNF operational contexts is preferred.

Responsibilities

• Client Strategy & Relationship Management — primary focus: be the strategic point for assigned clients.
• Revenue Growth & Expansion: identify and close expansion opportunities; scope solutions with teams.
• Lifecycle & Renewals: own lifecycle calendar, renewals, and roadmap updates.
• Escalation & Cross-Functional Execution: serve as non-technical escalation point and align delivery.

Skills

Senior account management

C-suite relationships

Technical fluency

Consultative communication

Organizational discipline

Healthcare SNF familiarity

Job description

My IT Crew seeks a Client Success Executive to act as the strategic quarterback for high-impact accounts, owning relationships from CEO to front-line staff, and shaping IT roadmaps aligned with client goals.

You will drive revenue expansion, renewals, and cross-functional execution, partnering with TAM, Project teams, and Solutions Architects to deliver measurable outcomes in healthcare and other verticals.