Strategic Healthcare Client Success Leader

Quantum Health, Inc.; Durham (NC); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive base & incentive pay

Health, vision & dental coverage

401(k) with employer match

Paid time off and holidays

Tuition reimbursement & development

Job summary

Quantum Health, Inc. is seeking a Senior Client Success Executive to serve as a trusted partner, guiding executive stakeholders toward deeper investment and long‑term impact. You will lead client engagements, align goals with our solutions, and drive adoption, value realization, and sustained growth.

The role requires strong relationship building and communication, experience with Salesforce/CPQ/ServiceNow, and cross‑functional collaboration to expand accounts and reduce churn.

Qualifications

• Bachelor's degree in business or equivalent experience.
• Proven experience in client success, account management, or customer experience.
• Strong relationship‑building and communication skills, capable of working with executives.
• Experience with Salesforce, CPQ and ServiceNow.
• Analytical thinking and problem-solving skills to proactively address client challenges.

Responsibilities

• Client Value Realization: understand objectives and ensure measurable value.
• Client Relationship Management: manage day‑to‑day communications with key accounts.
• Onboarding & Adoption: lead onboarding and drive product adoption with tailored training.

Skills

Relationship building

Communication

Client success

Account management

Strategic thinking

Education

Bachelor's degree in business or equivalent experience

Tools

Salesforce

CPQ

ServiceNow

AI tools (ChatGPT/CoPilot)

Job description

Quantum Health, Inc. is seeking a Senior Client Success Executive to serve as a trusted partner, guiding executive stakeholders toward deeper investment and long‑term impact. You will lead client engagements, align goals with our solutions, and drive adoption, value realization, and sustained growth.

The role requires strong relationship building and communication, experience with Salesforce/CPQ/ServiceNow, and cross‑functional collaboration to expand accounts and reduce churn.